Privacy Policy.

Welcome to my site. I aim to explain how I use and protect any information you share with me when you use this service and site.

I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using my services you can be assured that it will only be used in accordance with my Privacy Policy.

I may change this Policy from time to time and I suggest you regularly check this page to ensure you continue to be comfortable with the measures that I am taking to protect your privacy. By visiting my site you are accepting and consenting to the practices described in this Policy. By continuing to use my site, you are agreeing to my use of cookies described below. Any changes I make to my Privacy and Cookie Policy will be posted on this page.

NB: I will also provide you with a Privacy Statement in our Working Therapeutic Agreement document which I will ask you to sign prior to our first session which contains further information on how I store all your data .

Information I may collect here.

We may collect personal information such as your name or email address by filling in forms on my site or by communicating with me by telephone, email or otherwise. I may receive information about you from other sources, such as Google Analytics.

With regard to each of your visits to my site, I may automatically collect the following information:

  • Technical information like IP address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

  • Information about your visit, including the full URL clickstream to, through and from my site (including date and time); services you viewed or searched for

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences that you may select. We also use Cookies for security purposes to protect our authorised Customers. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this site with the drawback that certain features of website may not function properly without the aid of cookies.

What are Cookies and the Cookies used by our service providers

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. You can find more details about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data and it collects personal information to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps

This information is provided to Squarespace, our website analytics provider, to learn about site traffic and activity.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including: Information about your browser, network and device. Web pages you visited prior to coming to this website. Web pages you view while on this website. Your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your: Name, Email address or Phone number. Details relating to your appointment (for example, who referred you). We provide this information to Squarespace, our online scheduling service provider, so that they can provide online booking services to us.

My site uses cookies to distinguish you from other users of my site. A cookie is a small file of letters and numbers that I store on your browser or the hard drive of your computer if you agree to them. Cookies contain information that is transferred to your computer’s hard drive.

  • Strictly necessary cookies are cookies that are required for the operation of my site

  • Analytical/performance cookies allow us to recognise and count the number of visitors and to see how visitors move around my site when they are using it. This helps to improve the way my site works, for example by ensuring that users are easily finding what they are looking for

  • Functionality cookies are used to recognise you when you return to my site. This enables content to be personalised for you and to remember your preferences

  • Google Analytics Cookies

I use a programme called Google Analytics, which in turn, uses cookies to help find out how many people visit my site, which pages are most popular, how long people spend in each area and what information people are searching for. All this insight helps me to understand how I can improve my site.

If you don’t want me to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites.

Uses made of your information

I will use your information:

  • To carry out my obligations arising from any contracts entered into between you and me and to provide you with the information and services that you request from me

  • To notify you about changes to my service

  • To administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

  • To improve my site to ensure that content is presented in the most effective manner for you and for your computer

  • To allow you to participate in interactive features of my service, when you choose to do so

  • As part of my efforts to keep my site safe and secure

  • Internal record keeping

  • To operate my business efficiently including financial records

Disclosure of your information

All my dealings with you and any information that I have about you is confidential except when I may have a legal obligation to share, such as if you intend to harm yourself or others or disclose information relating to terrorism, money laundering and drug trafficking.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by siobhan.snowdenpsychotherapy.com is securely stored and is not accessible to third parties except for use as indicated above.

The data that I collect from you will be transferred to, and stored at, a destination within the European Economic Area (EEA).

Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

Access to information

You can request access to the personal information that I hold about you. I will provide this except in the limited circumstances in which I am permitted not to. I will respond to any such request made by you within one month of the request being made.

You may request amendments to the personal information I hold about you that is inaccurate or out-of-date. If you request that I delete your personal information, I will take all reasonable steps to do so unless I need to keep it for legal, auditing or internal business purposes.

Links

siobhansnowdenpsychotherapy.com contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Children’s Privacy

Our Service does not address “Children”, anyone under the age of 18 years , and we do not knowingly collect personally identifiable information from children under 18 years.

If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please get in touch with us immediately in the contact details provided. If we come to know that children below 18 years have provided personal information, we will delete the information from our servers immediately.

Contact Regarding GDPR Complaints, Questions, Comments and Access Requests

Complaints, questions, comments and access requests regarding processing your data are to be addressed to:

Siobhan Snowden (Data Controller) 

My Data Protection ion Reference is: ZB476023

In accordance with current GDPR legislation, I will acknowledge, investigate and provide a full response to any client data complaint within 30 days.

If you are not happy with the way I use your data or address your complaint regarding data processing, you can go on to contact the Information Commissioner's Office at: www.ico.org.uk or telephone them on: 0303 123 1113.